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New patients will be asked to sign and return a copy of the practice policies prior to entering treatment. The policies will be a part of the intake forms sent electronically prior to the appointment. Some of the highlights of the policies are as follows:


  • Allow up to 2 business days to return phone calls.
  • Avoid calling outside our normal office hours, unless it is an emergency. Always leave a message with your name and phone number.
  • If in a crisis, such as suicidal ideations with plan or intent or a life-threatening medical emergency, please call 911 or go to the nearest emergency. Please note that the suicide hotline number is 988.
  • Make every attempt to address your concerns during appointments. Phone conversations with the physician will be charged a fee which may or may not be covered by insurance.
  • Call at least 2 business days ahead of time to cancel or reschedule an appointment. Cancellations within 2 business days of the appointment, including now shows will be charged a no-show fee of $50.
  • A total of 3 no-shows is grounds for termination from the practice. 
  • Disrespectful behavior, intimidation or verbal or physical aggression towards the providers or staff will not be tolerated and is grounds for immediate termination of care.


  • It is the patient's responsibility to ensure that medications are refilled at time of appointments. 
  • Medication refills are usually approved during appointments to last until the next appointment.
  • A fee of $20 applies for refills outside of appointments. 
  • Allow 1 to 2 business days to process the refill requests.
  • We do not honor medication refill requests from pharmacies either via phone, fax, or electronically.
  • Refill requests on weekends, starting Friday’s at 4:00pm, will not be accepted until the following Monday.


  • Payments for service are due at the time of appointment prior to being seen.
  • A credit card must be kept on file (stored safely in the electronic health record system) during treatment at CBHSD.
  • Payments will be billed to the credit card held on file unless other arrangements are made at the time of service.
  • The fees for services rendered is not refundable. Any demands asking for refunds based on disagreements regarding diagnosis or treatment will be considered inappropriate and will not be entertained. 


  • By law, OARRS will be checked prior to prescribing any controlled substances. 
  • Medication must be used as directed. Failure to do so will result in termination from the practice.
  • Please note: controlled medications will not be prescribed on the first visit.
  • Prescriptions of controlled substances is completely under the discretion of your physician/provider.
  • Please note that we do not continue controlled medications prescribed by providers from a different practice or organization.